We are so confident in the quality of our hardware we support it as part of your subscription.
Plus we give you 30 days to try it out. If you don’t like it send it back in good condition with no questions asked (return shipping is not included). We have a feeling that you will love it. To ensure you stay satisfied, all NCR Silver equipment comes with a whole unit replacement maintenance plan as part of your monthly NCR Silver subscription fee.
Simply contact our Customer Care team if you are having any issues with your NCR Silver equipment. If we can't fix the problem, we'll replace it for free as long as your subscription is in effect.
Problems with your NCR Silver hardware?
Contact Customer Care and tell them what the problem is. If Customer Care determines your hardware is not working properly, you will receive a replacement item free of charge.
If new hardware is requested before 6:00 P.M. EST: Replacement will be shipped the same day for overnight delivery.
If new hardware is requested after 6:00 P.M. EST: Replacement will be shipped the next day for overnight delivery.
To return your non-functioning hardware item, simply pack up your old hardware using the box and packaging from your new replacement item. The carrier will make three attempts to pick up your item, after that you will be responsible for arranging shipment back to NCR at your own expense.
We know you're busy, but timing is important to this process. To ensure you are not charged for your replacement hardware you must complete this process within 30 days of your replacement item ship date or your payment method on file will be charged.*
*This process is for customers located in the United States. Please contact NCR Silver Customer Care if you are located outside of the United States.
[ - Close ]