Copyright(c) 2016 NCR Corporation
3097 Satellite Blvd.
Duluth, GA 30096, U.S.A.
All rights reserved.
The NCR Silver service is offered and provided by NCR Corporation.
You may obtain the NCR Silver Purchase Terms and NCR Silver Merchant Agreement by clicking here.
You may obtain the NCR Silver Merchant Billing Terms and Equipment Return and Refund Policy by clicking here.
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Copyright 2016 by NCR Corporation
Originally published at http://ncrsilver.com
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STANDARD HARDWARE WARRANTY AND EXTENDED MAINTENANCE POLICY
LAST UPDATED: 1 MARCH 2017
All hardware items include a standard 30 day warranty against defects in manufacture, beginning on date of purchase.
Qualifications: Hardware must be purchased new from NCR or from an NCR authorized reseller. Only applicable to hardware purchased for use in the contiguous United States, including Alaska and Hawaii. Wear and tear, damage, and misuse are excluded and not covered.
Qualified hardware items as determined by NCR receive extended maintenance coverage, extending the overall standard hardware warranty coverage to 3 years. Extended maintenance coverage commences immediately following the expiration of the standard hardware warranty period and will last through month 36 (from date of purchase). The following conditions apply:
- Merchant may replace any single hardware item a maximum of 3 times during the entire extended maintenance period, limited to a rate of once per year.
- NOTE: Tablets and Apple Mac minis® will only be replaced 1 time during the entire extended maintenance period.
- Extended maintenance works on an advanced exchange basis.
- NCR may replace defective units with refurbished units.
- Any break (cancellation, default, or breach) in the contract/service plan, billing terms, or NCR Silver Merchant Agreement will automatically void any extended maintenance coverage.
- Extended maintenance is non-transferrable.
- Merchant will be charged the then-current MSRP for:
- Defective hardware items not returned within 30 days.
- Hardware items returned in a damaged state.
- The return of a wrong item (example: wrong serial number or product)
- Hardware purchased prior to the effective date of a NCR Silver Concierge or Total service plan subscription is not covered.
- Wear and tear, damage, theft, loss, and misuse are excluded and not covered.
Qualifications: Subscription to an NCR Silver Concierge and Total service plan. Hardware must be purchased new from NCR or from an NCR authorized reseller. Only applicable to hardware purchased for use in the contiguous United States, including Alaska and Hawaii. Wear and tear, damage, and misuse are excluded and not covered.
HOW TO MAKE A CLAIM
Contact Customer Care:
Email Us: firstname.lastname@example.org
Call Us: 1-877-270-3475
Text Us: 1-877-270-3475