With These Two Cloud POS Tips, It’s Always Sunny

NCR Silver cloud

On a daily basis, the NCR Silver Hosting Operations team maintains a powerful technology infrastructure for thousands of merchants like you.

However, there are always issues that may occur — a merchant’s Internet could be down or a third-party processor or a gateway could have a momentary glitch — that may cause a temporary problem.

No downtime is acceptable for a merchant, whose lifeblood is selling. But there are several things you can do to maximize the cloud and minimize problems at your point-of-sale. Here are two…

Tip 1: Set up Offline Credit

With Offline Credit set up in your back office, you can still take payments, even if a processor is down or an Internet connection doesn’t work.

Your transaction is processed once everything is resolved.

Note that any transactions, if declined, will become the merchant’s responsibility. While there is some risk, the vast majority of merchants choose to take transactions due to the low likelihood of a declined payment and the huge benefit of always being able to accept credit.

Tip 2: Stay up to date

With any cloud service, you need to make sure you’re up to date to ensure maximum security, efficiency and that you’re getting the newest features.

Many cloud providers have reduced downtime during software updates. The NCR Silver team has also made improvements that will lead the potential of having more updates. That means less time to wait for the features you’ve been waiting for, and more time actually using them.

But to take advantage of new features, and the enhanced security often associated with each new release, you need to make sure you have the most recent update.

Are you up to date?

If you feel Offline Credit can be a powerful insurance policy, simply activate this feature in the back office or call 877-630-9711 for help 24 hours a day, seven days a week.

Related Post: What the cloud makes possible for your store

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